Privacy policy.

Donnelley Hire Pty Ltd

Last updated: 24.06.2025

Donnelley Hire Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information and what your rights are in relation to that information.

This Privacy Policy applies to all interactions with Donnelley Hire, including via our website, email, phone, social media, in-person visits, chatbot tools, online forms, or when hiring our equipment or services.

1. Information We Collect

We may collect the following types of personal and business information

a) Information You Provide to Us Directly

This may include:

  • Full name

  • Business name or company details

  • Contact number(s)

  • Email address

  • Residential or site address

  • Project details and job location

  • ABN or payment information (for account setup or invoicing)

  • Preferences for contact or communication

  • Feedback or testimonials

b) Information Collected Automatically

When you interact with our website or social media pages, we may collect data such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on each page

  • Referring websites

  • Interactions with forms, live chat, or chatbot tools

  • Cookies and usage analytics via third-party tools (e.g. Google Analytics)

This data helps us understand user behaviour and improve website performance and content.

2. How We Collect Your Information

We collect personal information in several ways, including:

  • When you fill out a contact, hire, or quote request form on our website

  • When you use our live chat or chatbot features

  • When you call, email, or message us directly

  • When you sign up for our newsletter or mailing list

  • When you engage with our social media platforms

  • When you apply for a trade account or hire equipment

  • When we carry out site visits or on-site assessments

  • When you provide feedback, submit a review, or complete a survey

3. Why We Collect Your Information

We collect and use personal information to:

  • Provide quotes and respond to your enquiries

  • Process equipment hire or service bookings

  • Set up and manage your account or hire contract

  • Deliver and collect hire equipment

  • Verify your identity or business details

  • Communicate updates, confirmations, and service information

  • Improve our website and customer experience

  • Provide customer support and maintenance services

  • Send promotional offers, newsletters, or updates if you’ve opted in

  • Ensure compliance with legal and regulatory requirements

We aim to only collect personal information that is necessary, relevant, and directly related to our business activities.

4. Use and Disclosure of Information

Your personal information may be shared with:

  • Internal team members and operational staff for fulfilment of services

  • Delivery partners and subcontractors (e.g. logistics providers)

  • Marketing platforms (e.g. Mailchimp, Meta Ads Manager)

  • CRM and website service providers (e.g. hosting, live chat tools)

  • Legal, accounting, or IT consultants where necessary for business operations

  • Government bodies or regulators as required by law

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Mailing Lists and Promotional Communications

If you opt in to receive marketing communications (e.g. via newsletter signup, contact form, or account setup), we may use your contact information to send:

  • News about equipment updates, new services, or industry insights

  • Special offers or discounts

  • Invitations to events or trade days

  • General company announcements

You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link in the email or contacting us directly.

6. Chatbots, Forms, and Customer Interactions

Our website may use live chat or automated chatbot features to provide support, collect enquiries, or assist with equipment recommendations. When you interact with these tools, your contact information, enquiry details, and time stamps may be recorded for follow-up, quality assurance, or marketing purposes.

All data submitted through forms, including quote requests, feedback, or contact submissions, is securely stored and used only for the intended business purpose. We take care to ensure this data is not accessed or misused.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember user preferences and settings

  • Understand user behaviour and improve navigation

  • Collect statistical data for site optimisation

  • Enable third-party services like analytics or retargeting ads

You may opt out of cookie tracking through your browser settings, but this may affect site performance or functionality.

8. Data Security and Storage

We take reasonable technical and organisational precautions to protect your personal information from:

  • Unauthorised access

  • Misuse or interference

  • Loss, modification, or disclosure

Information is stored in secure systems with password protection, encryption, and access controls. We use trusted third-party platforms for hosting and backups with strong security practices.

In cases where data is stored or processed overseas (e.g. cloud-based services), we ensure the service provider meets privacy standards equivalent to Australian law.

9. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and request that it be updated, corrected, or deleted if inaccurate.

To request access, please contact us using the details at the end of this policy. We may require verification of identity for your protection.

10. Retention of Information

We retain your personal information for as long as necessary to:

  • Provide you with services

  • Comply with legal and accounting obligations

  • Resolve disputes or enforce agreements

  • Support business records and safety documentation

When personal information is no longer required, we securely delete or anonymise the data in accordance with our data retention policy.

11. Links to External Sites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies if you navigate away from our site.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or business practices. The most recent version will always be published on our website with the “Last Updated” date at the top.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or to make a request or complaint, please contact: